Discover
Refused to Discuss Wife's Account After Payment Made, Letters Ignored

In February I contacted Discover to discuss my wife's closed account. I wanted to be view the account online and lower the interest rate as consumer counseling service do. The lady on the phone openly discuss the account with me. She told me it was past due and if I brought the account current then I could get what I asked for. A lower interest rate and account access online.

She told me I would have to wait 2-3 days for it to post to the account. I then made a 100.00 payment to them. The payment to bring the account current was only around 39.00. When I called back on Monday I was told that they were not authorized to talk to me about the account and they would not honor the deal that they made.

My wife then sent them letters including certified letters giving them permission to discuss the account with me. These letters have been ignored and some certified letters have been lost. She also has informed them many times by phone to discuss the account with me. They have also added this report to my credit report which is excellent and no late payments. They have done this even though they are not authorized to discuss this account with me.

Mine and my wife's attorney has also contacted them and they still refused to allow me to discuss issues with this account and lower the interest rate. On are around May 12. A Mark & was contacted at the request of my attorney. He stated to me that I would have no problem any more and would be able to discuss all issues related to this account, but could not change any information. He then gave me two numbers.

The first was to set the account up online and the next was to contact a department and get a lower interest rate. On May 15 I contacted Discover. I was told again that I they could not discuss the account with me. That the interest rate could not be lowered also. I was able to get the account set up online. I got lucky on that one. They have violated the fair debt practice act. They did this by using deceptive means to collect a debt. T

Hey have lost letters including certified ones. They refused request by my attorney to discuss this account with me. They have lied and said that it had been fixed to speak to me and they refuse to lower the interest rate even though I was sent to a number to resolve this problem. I urge all people to not open and close any account with Discover card. Also I urge you to call Mark & at - and flood the phone lines urging them to resolve this matter in a professional and timely manner. Me and my wife have a attorney on it but any help would be appreciated.

Company: Discover
Country: USA
State: Illinois
City: Riverwoods
Address: 2500 Lake Cook Road
Phone: 3023283300

  <     >