Wachovia Bank
$5 Check Cashing Fee Charged to Non-Customer With Payroll Check

My husband's employer issues payroll checks drawn from Wachovia and when he goes to cash it. They ask for 2 forms of identification. (In his case a drivers license and our bank's Visa debit card)

First, the teller instructs him to swipe his license in a black box on the counter and they type in our bank debit card number into their computer then inform him of a $5 check cashing fee because he does not have an account with them.

When he refused to pay the fee. They refused to cash his check.

So I called Wachovia customer service and spoke with teller manager Maria Guerrero and I asked what the fee was for. She said it was called an analysis charge then placed me on hold for 5 minutes until I finally hung up.

I called back and was now speaking to a Miss LaQuisha Dickson at customer service. Was told that I could not speak to anyone higher than a branch manager or teller manager because I didn't have an account there.

She said she didn't know where the $5. Fee was directed towards -only that she knows all non-customers must pay it in order to cash their checks.

This is fraud - If the check has my husbands name on it and he can provide proof that he is who he claims to be. They should pay him what is on the check and take up any fees with his employer.

Don't let Wachovia force you into paying a fee or opening an account to get what is rightfully & legally yours.

Company: Wachovia Bank
Country: USA
State: Texas
City: San Antonio
Address: 7550 W. IH 10
Phone: 2103486534

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