Hrs Usa - Best Buy
Late charge - ripoff - terrible customer service

I am writing to warn all consumers not to do business with any company that uses HRS USA as their finance source.

I am currently employed by a large name finance company, which will remain nameless. I mention this because I know how the billing system works and would make a credible witness if anyone would like to take this company into a class action suit.

They seem to always receive their payments 1 day after the due date and then charge a $28.00 late fee.

First of all, that is a steep late charge; Second, can they not back date payments to account for mail received on weekend; and third, can they not hire customer service representatives that will act in a professional manner without being hateful over the phone?

If you have a problem with this company - DO NOT CALL THEM TO COMPLAIN - save your breath - THEY DO NOT CARE!!!

They are also the only company I have done business with that will charge you to do a payment by phone - and do not have a website location to make internet transactions. The reason is: if they had those options they could not rip the consumers off with $28.00 late fees!!! I will no longer do business with companies that use this company and urge you to do the same!

David
Franklin, Tennessee

Company: Hrs Usa - Best Buy
Country: USA
State: Illinois
City: CAROL STREAM
Address: HRS USA CAROL PO BOX 5238 CAROL STREAM, IL 60197-5238
Phone: 8003650292

  <     >