GEICO Direct
Insurer Paid Only Part of Repair Damage and Cut Off Rental Car

My car was rear ended in an accident, the GEICO insured was liable, there was a police report that states he was driving too fast for conditions and was ticketed so. GEICO demanded that I take my vehicle to their facility to have it repaired, and I had it estimated at their facility, and brought to a Saturn dealership to have it repaired.

After about a week GEICO came in and said that they were only going to cover a portion of the damage, and the rest could not have been a part of the accident that occurred. I asked the police officer to amend the report to state the road conditions and he told me that was impossible, that I was the victim and GEICO should pay. I then contacted an attorney who suggested that I have the matter subrogated.

I just had my insurance company involved in the last week to subrogate damages. Now GEICO moves in and says they are taking away my rental car that they had provided as it should only have taken a week to repair the car, and they are trying to stick me with the rental bill for 20 days or their equivalent of $1000. Enterprise informed me that they had just received the email that my rental had ended, no written notice, no copy, no questions. The representative told me he was going to have the car reported stolen in a couple of days (can GEICO do this?!).

I am sending the original damages check back to them certified, and hopefully my insurance company will be able to sue them. I have missed time from work over a very cut and dry accident that should have been solved the first week it was brought in. I originally dealt with Tanya Wilkins my adjuster, and escalated it to a claims supervisor Nicole Smith, and then got the Better Business Bureau involved as well which finally involved the vice president Michael White.

I would never go with GEICO as my insurance company, and would definitely not recommend them to anyone, as it appears they have lack of claims paying ability even though they have an A rating, I don't see how they will stay in business once I report they don't pay the claim to the department of motor vehicles and their insured loses his license until they pay.

Company: GEICO Direct
Country: USA
State: Florida
City: Lakeland
Address: 3535 Pipkin Road
Phone: 8006482493

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