Wells Fargo Bank NA
Stop payment fee charged but check still cleared, with no guarantee given

Ok, this all started when I had a check I wrote for $500 that I needed to do a stop payment on. So on March 13th, the same day I wrote it, I called Wells Fargo to issue a stop payment. They asked for the check number and I said I don't have it, I can go get it. They said that is not necessary, they just need the exact amount and to know if it was a paper check or electronic withdrawal. I told him it was paper and he said "Wells Fargo cannot stop the check if it has already been cleared, etc..." and I said I understand.

On March 19th I was overdrawn because the check cleared the account anyways. So after calling Wells Fargo they told me that they are sorry but they cannot ever guarantee they can stop payments. I told them to pull the conversation I had with the rep earlier that week, and they said no. So I asked for the supervisor, than as I was explaining she hung up on me. Wow, I was mad but I called back and was very nice, and talked to another manager who told me the same thing, they can't stop it if it has been accepted already, but after looking at the copy of the check the person did not deposit it until the 17th, which was plenty of a gap for the stop payment to work. Than he just said "well nothing is guaranteed"

I think it is fraud they can charge for a service that "might" work, but they take no responsibility. This is crap and I don't know how this bank can get away with stuff like this. I am going to the corporate office with my complaint, I will close my accounts (not that they will even care).

Company: Wells Fargo Bank NA
Country: USA
State: Arizona
City: Tempe
Address: 711 W Broadway Rd
Phone: 6022852675

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