Wells Fargo
Night drop cash deposit lost, investigation unresolved after two months

Wells Fargo lost my deposit placed in their night drop 30 mins before they opened for the day on mid Dec.

I have spoken to numerous representatives. All claim that they are investigating. 2 Months. No luck. I was able to replace one check which fortunately was over half of the deposit. But the cash is gone.

The manager of the branch office said maybe a homeless person took it out of the box. All the other reps have not responded to any of my questions about checking security cameras or the personnel in the branch.

I have gotten many official letters but in the end looks like I am out $180.00 cash because I used the Night Deposit - It was a first and I learned my lesson.

I am also amazed at how smooth and professional Wells Fargo is on brushing you off. I would almost say they cared. But not enough to get security cameras or investigate themselves.

I thought Banks were there to keep your money safe. Now it looks like my word against theirs. I was shocked to find out how little security there really is.

Company: Wells Fargo
Country: USA
State: Texas
City: Austin
Site: wellsfargo.com

  <     >