Bank Of America
Ripoff won't reverse an obvious unauthorized transaction 528.22

This happen on my fiancee account. I'm really angry how Bank of America are dealing with this.

My fiancee works M-F. At that time she doesn't access her bank account or even go online. She only gets to do that on the weekends. She has a California Account but currently resides in NJ temporarily.

An unauthorized purchase of $528.22 in Israel for phone cards was made on her account. Now she's never been in Israel, she don't even know anyone there.

Time line
Dec 3 - her account is around 346.00
Dec 9 - *Unauthorized purchase of $528.22* in Israel for phonecards. (was unaware at the time)
Dec 10 - She deposits her paycheck of $490.00 in NJ
Dec 10 - She made a purchase at a card store in Toms River, NJ
Dec 10 - She attempts to make a purchase at Marshalls in NJ Denied. Called BA. They said "account has suspiscious activity" They stopped it, in which I was glad at the time. Reported to BA and rep said she'll take care of it.

Dec 12 - Called again, diff rep. He said the other rep didn't even file it. He sent us an affidavit to sign and was credited $528.22.
Dec 21 - Received the $528.22 in the account
Dec 23 - Received the affidavit by mail. She filled it up and signed it then we faxed it directly to the number they gave to us. And also mailed to them.
Dec 24 - Called BA. Rep comfirmed they received the affidavit and will start an investigation.
-At this point, I thought this thing was over.

Feb 21. We received at letter date marked Feb 15 that states they "didn't find an error and the transaction activity in question was authorized." and they will reversed the temp credit of $528.22 How is this possibile? What can we do? Suggestions?

My fiancee worked hard for that money - someone steals it and the bank don't see anything wrong with it in their "thorough investigation"

I have my own individual account with BA and im really thinkin of dropping them. If you have any ideas to help resolve this...

Ed
toms river, New Jersey
U.S.A.

Company: Bank Of America
Country: USA
State: New Jersey
City: Toms River
Site: bankofamerica.com

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