Correctional Billing Services
Poor Customer Service, Fraudulent Billing

My line has been set up with your prepaid service since May. On Jan. 8, I called the automated system to make a payment in the amount of $52 plus the $8 fee. When I called the automated system and entered my credit card information the system said that my credit card could not be accepted as payment and automatically transferred me to a service representative to help me.

When I spoke with the lady she said that she could not tell me why it would not accept the credit card payment, but she could take a check by phone. I asked her could she verify that the payment by credit card had not went through before doing so. She said it hadn't and could do the payment with check by phone. When I told her I wanted my payment to equal out to $60, explaining that I wanted to make a $52 payment and the $8 fee. She argued that I could not do that she had to make the payment $60. We went back and forth me explaining that I have done so before and I was unsure why that was a problem. She finally agreed to take the payment of $52 and the $8 fee.

On Jan. 12 I found that my bank account was overdrawn $112.86. When I inquired at the bank they said that there were two charges that caused the overdraft one from Correctional Billing and the other an automated debt from EVRCOM8008446591 Epayment. I contacted Correctional Billing and spoke to someone who said they could not help me that it was an error on my banks part. I asked to speak to the supervisor and was told one was not available and that the only person able to help me was my bank. That is when I requested a supervisor who was unavailable, I was promised a call back that I never received. Again I contacted my bank and was advised that they could dispute that charges for me and would send me the necessary forms to fill out to do so. (I was unable to get to the bank at that time since I had just had a newborn and did not wish to take him out).

Finally on Jan. 25 I went to my bank after several calls to Correctional Billing and my bank regarding this getting no where on the phone. At that time I filed the dispute forms at my bank. On Jan 31, I received a refund from the ACH department of my bank for $60. On Jan. 20 I made another payment of $200 plus the $8 fee and up until Jan. 28 have received calls on my line.

Today when I visited my husband he told me when he tried to call but the recording said there was a restriction on the line. This leaves me at where I am today. I called to find out why the restriction was on my line, the lady that I spoke to said that I need to call 1-877-869-7514, she did not advise me that they were closed today. So I called back to see if they could accept the payment and I would dispute the charges with NCO on Monday. She said she could not help me, I explained my frustration with this situation and asked to speak to a supervisor whom again was not available. I said I will hold that I really would like to speak to someone and did not mind holding. The lady left me on hold for over 30 minutes for the supervisor to come on the line. The supervisor did not even give me a chance to explain myself or my situation to her. She just keep saying there is nothing I can do, you need to call NCO.

I feel at this time that I have been given the run around and treated very unfairly. When I set up this account I chose prepaid to keep from having any type of restriction ever on my line and that way I could be in control of the calls that I receive. I would have never authorized or made 2 payments knowing that it could result in my account being overdrawn or putting a restriction on my line. If someone could please contact me regarding this I would greatly appreciate resolving this as soon as possible.

Company: Correctional Billing Services
Country: USA
State: Alabama
City: Selma
Address: P.O. Box 1010
Phone: 8008446591

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