Dell Computer Financial Services
Unexpected Handling Fee Charged After Returning Wrong Computer

I called on 7-06-05 and ordered a Dell Dimension 4700 to suit my needs. Yolanda verified my voiced needs for computer makeup as far as hardware and software. She offered me Dell Credit. Dan verified it. They said they recorded contract terms. I got a "Full money back Guarantee" if I wasn't 100% satisfied within the first 21 days.

Computer arrived 07/11/05. Did not have all of hardware/software I ordered and was charged for. At my expense I returned computer package to Dell after begging for a week for authorization code. After a month I was Credited by Dell for return of machine, minus 19.00 "handling fee"

No mention or paper ever stated I would be stuck for a "handling fee" for a computer I could not use and returned to Dell. Dell on every call to clear my account says I must pay. I disagree. They call me four times a day from 8:00 to 10:00pm demanding pay. They are harassing me. How can they add a hidden charge and then threaten to ruin my credit. If I ever hear Dell's name again it will be too soon

Company: Dell Computer Financial Services
Country: USA
Address: P.O. Box 80409
Phone: 8002832210

  <     >