HSBC Retail Services & Best Buy
Falsely reported us to credit agencies, EXTREMELY RUDE. Customer service people Ripoff

My husband co-signed on an account through Best Buy and HSBC Retail Services. He did this so our son could start to create credit and because he was (is) a Marine getting ready to go to IRAQ and he was buying a laptop so we could communicate with him and know he was safe.

This started 2 years ago. We thought the account had been paid off. Then, last month we got a phone call from HSBC Retail Services. The man called and was screaming at my husband, telling him they had reported us to the credit bureaus because the account was past due. At first, we thought they had the wrong person. Then, we found out it was on our son's account, which he apparently forgot to pay because he is out in the desert, on maneuvers, trying to learn how to stay alive next time he is deployed to defend our country!

Granted, he shouldn't have been late paying, but the first time we find out about it is when this complete jerk calls us from HSBC and is screaming and yelling, demanding we pay money and saying we are ALREADY reported to the credit bureaus! We made the payment that was due for our son. We then went on line and found out we WERE reported to the credit agencies, without ever giving us a chance to fix it! We are paying off the entire balance due now, but the damage is DONE! We were denied credit recently on an application for our new business based on HSBC's report! WE have called HSBC repeatedly and begged them to take it off of our report and everyone we talk to is rude, patronizing, obnoxious, and they basically laugh at us and say tough * for your, hope you learned your lesson. They are incredibly rude and unhelpful. Our credit has been ruined over a $16 payment that we weren't even allowed to correct before they reported us!!! We had perfect credit before this and had had 3 other accounts w/Retail Services that we paid off in full, with NEVER ONE late payment! This sucks and HSBC and Best Buy suck—I will never, ever use either one EVER again.

Company: HSBC Retail Services & Best Buy
Country: USA
State: Illinois
City: Prospect Heights
Address: 2700 Sanders Road
Phone: 8475645000

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