Capital One Bank
RMA Collections ripoff violates FTC rules to harras me

I have been unemployed since October and was making my payment through November of '04. Since then I was getting weekly calls from Capital One collections and they were pretty understanding. As Of July My account went into default and that is when everything began to get worse.

RMA collections out of Buffalo, TX took over the account and then my phone began to ring hourly seven days a week. Even talking to someone didn't get them to turn off the auto-dialer. This would cease at 8:00 PM every day. I would try and talk to a manager or supervisor and either they would place me on hold or hang up. I would pick up the phone only for them to hang up on me.

Today I tried to call Capital One to speak to their Collections Group and the phone diverted to RMA. I did speak with a supervisor today and she supposedly took me off their call list.

I then called Capital One's 800 number again and by not entering my account number did I get a person actually working for Capital One. I explained to her what was going on and was informed by her that she was unable to give me that information and that I had to speak to RMA. I told her that I will not work with RMA as they do not have my trust and I thought Capital One would want to know how RMA does business. She said I would have to deal with RMA.

David
Phoenix, Arizona
U.S.A.

Company: Capital One Bank
Country: USA
State: Utah
City: Salt Lake City
Address: P.O. Box 30285
Phone: 8009033637

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