Green Tree - GreenPoint
Green Tree aka GreenPoint ripoff harassment, threats, and collection tactics

I have been on a medical disability leave from my job since May of this year. Yes, I will admit, we are in default of our loan for missing several payments. After receiving a voice message on our home phone the middle of June that we must pack our belongings and be out of our home by the 28 of June as there would be someone here at 9 A.M. To take possession of our home.

Before I could contact them the next day (I had physical therapy) they called and told my 12 year old son to tell his parents that they were repossing our home and that we must be out by the 29th and hung up.

First off, this is illegal. My son is not on the mortgage and therefore they have no right to talk to him about our finanical position. When I got home and was told of this action, I contacted them. Come to find out they were repoing our home over $40.27 which they stated was for "insurance" from January. I politely told them we did not have insurance through them. Oops, let her look at the record again. Oh, yes, here we go, this is for your property taxes from 2004. Okay, let's backup and punt here, how could they pay our county taxes when we were in dispute with the county? Come to find out the county assessor/collector contacted our mortgage company and told them if they didn't pay the taxes they were going to seize it, therefore, the Green Tree (GreenPoint at the time) paid the taxes. Little did my husband know when he went to his protest hearing that the taxes had already been paid.

We, and to this day, have never been notified by the county we live in nor by Green Tree (GreenPoint) that they paid our taxes and are charging us for them (here is a kicker, we proved the county wrong and they reduced our taxes, but we are still paying for the original taxes).

Okay, now lets call my 9 year old daughter a liar when they call several days later after I get the $40.27 taken care of and calm my precious children down that we are not going to lose our home. During this time I explained our situation to a "manager" and she told me to talk with our account representative and ask for an extension, which I did and was told we had the extension.

Well, somewhere along the line we were never told that we were not approved for the extension. When I called back (we are now in the middle of July and again received a threat to be out by the 28th as they were going to repo the home) I was told by the same "manager" that I did not give her the information she requested (she said she requested the names of 2 personal references with phone numbers and the sattus of our land mortgage which is held separately from the home).

After I informed her that she never requested this information she became somewhat rude. I asked her to please send a copy of their policy to me as she had stated that their policy required this information. She refused to send me a copy and told me she did not have to provide this type information to me.

By now, I am so upset and sick to my stomach. The next day around 2:30 in the afternoon, I received a phone call (individual did not identify themself or their company) saying "Guess who is going to lose their home? Guess who is going to be homeless? Guess who is going to be living on the street?" I was not able to get anything out as I was in shock.

How can this company get away with what they are doing? I know for a fact that they must have a signed court order, but before they can do that they must give you a Notice of Default letter with instructions on how to cure the default. Since I received the gutless phone call that day, we have received a letter just stating that we need to contact their office, that our home was inspected with pictures taken, and that we must vacate the premises on the 29th. My husband called and basically chewed them a new way to sit.

The list could go on and on. I know as a consumer I do have legal rights. I have spent many an hour on the internet looking at the BBB wesites all over the US for Green Tree/GreenPoint/Conseco and have found that in most states they are unsatisfactory. Why isn't there a class action lawsuit filed on this company. I am fed up with how I am being treated. I cannot help if I had a medical disability. Aren't their any people left in this world that still have a heart and are not so obsessed with the power of money and making people suffer in more ways than one?

Company: Green Tree - GreenPoint
Country: USA
State: Texas
City: Arlington
Address: 5850 I20 W, #250
Phone: 8006430202

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