Direct Merchants Bank
Unethical methods, exploits those who are unaware of their individual rights ripoff

The Following is the complaint I have filed with the Federal Trade Commission. Please let me know if any of you have experienced the same. I would like to gather as may "victims'" statements as possible: The situation we are in is that upon receipt of last month's statement, we discovered that our interest rate had almost quadrupled to 19.99%, which led us to call and discover in the absence of ever being contacted by DMB, that we had been removed from their debt management program. Further, we were given no specific reason for our removal and were instead given baited speculation as to the reason for our removal. Even further, my wife was repeatedly told that she "had no legal recourse at this time" by DMB and was refused on all requests for specific information. On June 23, we at last received a letter (dated May 20) stating that we have been removed from their credit counseling program. Again, this letter gave no specific reason for our removal, only stating that we "have obtained a new credit account." Frankly, it is my belief that we were the victims of an attempt to exploit an assumed ignorance about our rights in order to silence any dispute and succeed in earning the new interest rate.

We are in the process of disputing our removal from the counseling service; however, we fear that we are on our way to falling victim to a large company's unethical methods to increase profit by finding any reason to deny entry into their supposed counseling service. Would someone please contact us to discuss our rights in this matter? We are working with In Charge Debt Solutions to get to the bottom of this matter, but it seems that although they are diligent, they are not having much luck either.

The actions I would like taken are first, our reinstatement into the program as we are in our last 12 months of debt in reference to the overall In Charge Program, and second, we would like an investigation to take place into the methods Direct Merchants Bank uses to remove people from its credit counseling program.

Company: Direct Merchants Bank
Country: USA
State: Oklahoma
City: TULSA
Address: PO Box 22128
Phone: 8004351415

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