Quicken Loans
Loan Terms Changed on Closing Day, Lost Home and Deposit

The salesperson used extremely unethical and dishonest tactics. He preapproved us for a specific loan at specific rates, terms and closing costs. We disclosed and presented with all information that was requested in a very quick, timely manner. After presenting him with all the information I repeatedly asked daily if everything was fine and our loan was ready for closing. For weeks he said yes everything was fine despite pushing back the original closing date almost 3 weeks. We packed our belonging in a Uhaul because we were due out of our apartment and expecting to close on a certain date, after having the closing date extended numerous times. With the seller losing faith in the completion the salesperson presented us on the last day with a completely different loan at a much higher rate, requiring about 8000 more at closing and a totally different program. Needless to say we would not agree to this. I spoke with his manager who said that the salesperson (Brandon Lowe) had lied to us and had exhibited similar behavior before. Due to us not being able to accept their new loan terms, me and my husband lost the house, our $2000 escrow deposit and about 600 in moving and inspection fees.

Company: Quicken Loans
Country: USA
State: Michigan
City: Livonia
Phone: 8002266308

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