Wells Fargo
Funds Moved to Wrong Account, Overdraft Fees Refused Despite Funds on Hand

Have to admit that I made a mistake on my account that resulted in as overdraft. However I have two accounts with Wells Fargo and the mistake was transferring funds into the wrong account - had funds on hand within Wells Fargo to cover the transactions but customer service said since it was my fault they would do nothing to help with the overdraft fees.

Not only that but they did what others have complained of where they take the largest payment presented and then bounce any other checks to maximize the amount of overdraft fees they collect. Customer service was totally unresponsive and follow a strict company guideline to make no restitution if the error is not the banks. Maybe they are within the law but the practice certainly borders on the unethical (customer service rep told me I just was very fortunate to have received a high cost loan — those were her exact words).

Any convenience of on-line banking and being able to deal with multiple locations pretty much goes out the window when the company seems intent on extracting every possible fee they possibly can from their customers. Highly recommend looking for other banking options and if at all possible find a bank with personal service. We all make mistakes at some point or another but Wells Fargo is going to be sure you pay for them big time.

If anyone else is seeking class action help with this issue I'm game... Haven't been so upset with a company and it's attitude toward their customer in a long time.

Company: Wells Fargo
Country: USA
State: California
City: San Francisco
Address: 420 Montgomery Street
Phone: 8009564442

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