US Bank
NSF Charges After Disputed ATM Double Withdrawal and Boilerplate Response

As an former bank employee once told me, "we are committing legalized robbery".

Sure they can explain "their rights" to the nth degree... But what about the consumers?

Having fallen into the "legal trap" that gives the bank wind fall profits via their "NSF" charges, I, like so many others, complained via their 5 Star (we pretend to care) customer service guarantee.

It took two emails to finally get a response that read like the Miranda rights. As that former employee also stated, one of the tactics used are to make the customer feel guilty and incompetent.

Where were my rights when using a ATM, I was credited with two withdrawals, when in fact only one took place. This was admitted by one of their very own customer services reps. (who was probably fired) when she herself couldn't understand why I was "double dipped".

Of course they had 30 days to investigate, (talk about the fox watching the hen house) and naturally found no error on their behalf, (Big Surprise) or any reason to return the money I never received, or the resulting, NSF (wind fall) charges. All of which they had the right to do. I on, the other hand, had no rights.

Yes I am a valued customer, but than again, so is the host to a parasite. I am closing my account, and encourage every other host, I mean customer, to do the same.

I would consider it a privilege to be part of any "Davidian" class action against this Goliath.

Company: US Bank
Country: USA
State: Minnesota
City: Minneapolis
Address: 220 S 6th St

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