Wachovia Bank
Ripoff identity theft bank would not refund money because the bank did ot document complaint

I reported to my bank that purchases was made in 2 of my checking accounts that I didn't make this was June 10th.

The bank's financial manager said she'll look into it.
I went back to the bank june 18th and told the same person that I the same thing is happening, I was told to go back to my business because the charges is coming from there. I'm an independent u-haul dealer I called u-haul they said it's not them.

July 7th back to the bank again same person I told her It's not U-haul and now I have overdraft fee's and nsf charges!

She refunded me $64.00 and said the problem is fixed and all of my money would be refunded. Wait a few weeks. Waited no refund!

I got advice from different people so I contacted the fraud unit on the 23rd of august they said I will receive a debit affidavit in the mail. The next day I went back to the bank same run around but different employee.

August 28th back at the bank. This time the employee tried to tell my money was refunded. It was a lie. I ask for a dispute form. I was ask what do I need that for. I explained I talked with fraud unit and that's what I need I can't wait for the one to come in the mail. 10 minutes later she finally printed one. 2 different forms I asked her which one do I use. Her response she do not know! After 5 dispute forms the total credit I received about $200.

By this time $1500.00 dollars stolen checking account #1 and $1200.00 from checking account #2.

I contacted the fraud unit asking why my money would not be refunded. (I left that message on voice mail) Their answer was that no bank employee documented me filing a dispute from my bank. So I would not get nothing else.
She also said the 200.00 they refunded me. I'm supposed to pay that credit back but she'll waive it. And then she said I would have to close my account and look for another bank that I cannot bank at any wachovia bank again! And that I will be receiving a letter and I have 10 days from the date on the letter to close all accounts!

Now I'm really pissed. I called every wachovia number I could find and I finally got her supervisor.
I explained to him what happened. He told me if I could prove I was in the bank that day he would refund my money.By the grace of God I found and saw on one of my bank statements that I deposited money in my account the day the employee said I never came to the bank.

Yes I was credited $1500.00 dollars in account #1 that was on 11/15 but again I was told I would have to another bank and I would have to close the accounts first thing in the morning. I told him I have to work. He replied if I don't close the accounts by Friday 11/18/04 he close them his self.

When I got home that night I looked to see if I was credited. I discovered that they closed my secound checking account and transferred the money to my first account!

I'm not done fighting. I want all of my money!

Did anyone ever hear of customer being banned from bank for filing a dispute? And what is their rush to close my accounts now? When I asked them to close my accounts or put a freeze on debit cards they said they couldn't do that!

Well more things happened. I just tried to list some of the main factors. I didn't have a bank account in 30 years. This really is blowing my mind. I might go back to my shoe box when this finally over.

Company: Wachovia Bank
Country: USA
State: Pennsylvania
City: Philadelphia
Address: Frankford & Girard Ave

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