Sallie Mae
Account Thrown Into Delinquency by Associate Error and Covered Up

I used Sallie Mae for my private education loans, after my school recommended them my freshman year. I made my payments on time for years, but had an issue where an associate made a mistake, thereby throwing my account into delinquency. After months of phone calls requesting resolution, the issue was covered up and the case was closed. According to them, I had no recourse and they had done nothing wrong. This company does not care about its borrowers. Do your research, and listen to the reviews on this and other sites. There are other options! Don't take the first lender that your school pushes - kickbacks are most likely involved, and you'll pay the price.

*If you already have a loan with them, each time you call, state up front that you are "also recording the call for quality assurance" and record every conversation. Protect yourself.

Company: Sallie Mae
Country: USA

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