Sallie Mae
Hours on Hold and Incorrect Balance Claims From Representatives

I wish I had been warned of the hassle and time constraint Sallie Mae was going to put me through. I started borrowing money from them as a freshman and have had a non stop line of issues. They are constantly telling me that I owe them more money than I do and make me wait on hold to talk to a representative for hours at a time to fix the problems. I cannot wait until the day that I pay off my loans and wash my hands of Sallie Mae. The representatives that I have had the "pleasure" of speaking to have been uninformative and unprofessional. They never seem to know what the problem is and I have been put on hold so many times I have their hold message/song memorized. It astounds me that there are so many complaints towards Sallie Mae (all of which I'm sure are valid) and that the company is still running this poorly.

Company: Sallie Mae
Country: USA

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