Groupon
Satisfaction Promise Not Honored on Grill Grate Refund

Groupon's main website page touts the following:

"OUR PROMISE TO YOU:
Nothing is more important to us than treating our customers well.

If you ever feel like Groupon let you down, give us a call and we'll return your purchase – simple as that."

This statement is false, Groupon won't return your purchase if it goes wrong, as they claim. Instead they make excuses as to how this particular offer isn't covered for whatever reason. Check for yourself, there are plenty more complaints from other "customers" who have found the same problem with Groupon not standing behind their satisfaction promise.

Groupon won't stand behind it's promise with my recent purchase of a ManGrate Cast Iron Grill Grate. The picture showed a full size large grill, with a grate covering that grill - what I received is a tiny grate that you couldn't even cook a single burger on.

The ManGrate people were good, and refunded shipping, but I'm still waiting for Groupon to refund me.

Shame on you Groupon with your meaningless, broken promises!

Company: Groupon
Country: USA

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