Groupon
Horrible Customer Service at Simplicity Laser - Simplicity Lase

Groupon needs to have better quality control while dealing with businesses. I understand that accepting 50% of the cost of the groupon makes it hard for groupon to say no to rubbish companies, but no organization can survive without good quality control.
I bought a groupon for Simplicity Laser Hair removal in April. I called to schedule an appointment, and they didnt have any openings until July 6th. Thats a two month lag. The appointment location was in a new building complex, therefore my gps could not locate it. To add insult to injury, the driving instructions given by the company were incorrect. After driving around in circles, it took me 45 minutes to find a place that was only 15 minutes away from my home. The appointment center did not even have a working telephone line that I could call at and ask for directions. The only phone was located in an office in Utah - which was closed already due to the time difference between AZ and Utah.

So, when I get there, they tell me its not their fault that they gave bad directions and they realize that the place is hard to find, but I would need to reschedule because I was late. And the next available appointment would be August 31. TWO MONTHS AWAY.
When I asked them to reconsider, they suggested that I walk out and ask Groupon for a refund.incidentally, their next appointment did not show up, and I didnt walk out the door, so they decided to let me get the treatment.
I am not sure why Groupon, an industry that must be raking in the dollars, does not have adequate checks and balances in place that allows for easy refunds in such cases.

Company: Groupon
Country: USA

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