Groupon
Three Voucher Purchases Failed With Refunds and Cancellations

I have now had my fingers burned three times with your Groupon site. First time I used it, I bought a voucher for beauty treatments at a Manchester based Salon called ReubenWood. This was the only time the service worked - I bought the voucher, they emailed it to me, I booked the salon, the salon provided the service. Wonderful, I thought! I then bought a second voucher for beauty treatments at a Gym and Spa called Elysium in Manchester. After weeks of calling trying to make an appointment and with no calls being returned, I complained to Groupon who refunded my money, saying that the Beauty Therapist had left so could no longer deliver the service (did they only have one therapist??? Hmmmm).

So, I tried again with vouchers for a clinic called Lipoloss who do non-surgical liposuction in Manchester (OK, I am lazy and should probably just go to the gym). Having left several messages and been talked down to by a really rude receptionist at Lipoloss, I turned to Groupon who admitted that the clinic was overwhelmed with response, couldn't meet the demand and so refunded my money.

With all of that in mind I can't believe I was stupid enough to buy again, but I did - a voucher for KSpa in Manchester. I booked into their diary for treatment about four weeks in advance. They then called me on the day of treatment to cancel it, saying someone was ill and that they would call to rebook. After three chase calls, KSpa said I should call KSpa because they were having problems with Groupon customers... Huh? This was on the 30th November. Each time I ring Groupon the phone cuts me off with a message saying "There are no operators available, please call later". I have sent four emails, none of which has been responded to (apart from an auto-email saying they'll get back to me).

My advice? Steer well clear, and don't even think about giving this a voucher to someone as a gift. It's a pathetically over-subscribed service and they fail to establish that the partner companies can actually deliver the service. I'm now out of pocket, really annoyed and angry, and at the moment there is no sign of my money coming back. Why are you treating your customers this way? What gives Groupon the right to hold on to my money and have no intention of providing me a service? That's called Theft. Claire M - Manchester, England

Company: Groupon
Country: USA

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