Crescent Processing company
Poor customer service

If you're thinking of signing with Crescent Processing-don't. They try to audit accounts and hold the money until they get a form from your customer. Then hold it even though your customer sends the form. So now your customer is mad because his card has been charged but the account is not credited. This happened to me and when my customer decided to pay with a check, I was still charged a transaction fee AND a refund fee. Then they took the money for the refund out of my checking account-this was money that was never credited to my account! I spent over 3 hours on the phone talking to people who can't figure out what to do. Then when I try to talk to someone to complain-I get a machine and no one calls back. Now my client is mad, I've wasted over 3 hours on the phone, I'm stuck in a contract with this company, and I paid fees for all of this! I paid over $188.00 in fees, plus bank charges. I would like a refund and out of my contract.

Company: Crescent Processing company
Country: USA

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