Bare minerals
Auto Shipments/Charges - Misleading info & refusal to refund on their mistake

I've observed the Simple Minerals infomercials for a long time and so I ultimately chose to check it out only a little over per month before. I thought I'd nothing to get rid of given that they have their renowned "30-time Cash Back Guarantee... Even although you utilize all it, simply ship back the clear pots to get a complete reimbursement (minus shipping costs)" And recall itis 30 times in the period YOU OBTAIN the merchandise. I went online and that I put my purchase through the web site for that $29.99 Beginner-Package along with a couple different items. Our purchase was delivered on February 8 (which I received SEVERAL emails confirming my purchase and delivery day); it had been shipped on Feb 12... I tried the merchandise, not all that impressed because of it since I have was buying a bit more protection but my skin did begin looking better and that I had less outbreaks. I thought I'd possibly only keep it and perhaps try among their different fundamentals. Well...

On Mar 5th I get a bundle from their store; arrived at discover it's an upgraded purchase and my consideration was debited $50.41. Today at the moment it'd just been 21 times since I have obtained my first-order. 3 months doesn't equal thirty days. And so I named and also the consultant stated that I really could deliver it back plus they might credit my bill. I discussed that I had been nevertheless NICELY in my "TEST interval" which this may have now been prevented had I obtained a contact saying that I had been likely to be delivered another purchase. Her justification was that they're also busy to deliver mail confirmations using the "club membership". Really? I'm certain these emails are put up instantly. Nevertheless unsatisfied I sent them wondering about my reimbursement plus they replied that after they got the merchandise back I'd obtain a return without the delivery charges. I noticed that it was THEIR ERROR for shipping an order out in my experience over PER WEEK EARLY and that I shouldn't be punished for this. Well I simply got the reimbursement recently for $43.88. They clearly don't care when they lose clients. Had Bare Minerals apologized due to their delivery mistake and returned me precisely what they'd billed me, I'd have offered a number of their additional items a try although not today. All this over a distinction of $6.12!!! In my experience it is the primary of the problem; they've proven to have HORRIBLE customer support along with a dubious business training. I'd not trust providing them with use of my records. I suppose they determine they have an unlimited source of individuals who'll subscribe to the "free" test interval plus they do not have to take responsibility for their mistakes. Personally I think that I had been DELIBERATELY deceive and also the make up is average anyway. Bad experience!

Company: Bare minerals
Country: USA
State: Ohio
Site: bareescentuals.com

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