CVS Pharmacy
Customer Service

On February 1, I went to my local CVS to look around for some makeup. I walk in and see the lady at the cash register as usual and gave her a smile and said hello. She said hello back in a bad attitude so I was like okay. I continue down the aisle. I found some makeup that I wanted to buy so I put them in my pocket because I was on the phone. I can't hold my phone and the makeup and look for more at the same time. Somehow every time I turn around she's right there staring at me. I thought maybe she was look for something. I make my way down another aisle and she yelled out do you need any help, so I said no thanks. She left and I was relieved she was off my back, but 5 minutes later she stares at me again. I felt like I was followed. I felt like she thinks I was stealing stuff. It made me so uncomfortable that I wanted to put back the stuff and leave. The person I was talking to said just ignore and buy it. So I went to pay. As she was ringing the products up, she ask me do you have anything else in your front pocket - I was wearing a hoodie. I was shocked at her comment. I said no because I didn't want any conflict. I was embarrassed because the manager was right there also. Maybe I was somewhat to blame because I put it in my pocket but she still didn't have to make that comment in that nasty attitude. Every time I come in there I see her so I thought she knew I'm not that kind of a person. I have been a customer there for 16 years and after this I'm not going in that CVS anymore.

Company: CVS Pharmacy
Country: USA
State: South Carolina
City: Greenville

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