FWM Laboratories
Unauthorized charge

I received a call from our credit card company indicating there was a questionable charge pending from FWM Laboratories for Resv-Ultra for $87.13. Upon calling the company, I was told that they only placed an order for shipping and handling of a sample for $2.55. The heavily accented person denied the company had ever entered the $87.13 charge. She indicated that my wife had ordered a free sample through email which she says is not true. She indicated she would credit the $2.55 (still denying there there was ever a $87.13 charge). Making the order even more questionable, she quoted my wife's G-mail address that she never uses. We have no idea how the order got entered or the unused G-mail addressed was obtained.

A representative of my credit card company indicated that since the card had been "compromised" they were canceling the credit card, would send a new one and contact credit bureaus to assure they would not change our credit rating. They also indicated they would investigate the situation to determine if they should refuse future charges from the company.

Company: FWM Laboratories
Country: USA

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