FWM Laboratories
Unauthorized charges and FRAUD

I writing to make sure that everyone reads this before considering a company to order from on the internet. Back in January I ordered the Acai Berry Detox and received their product on Feb. 2 but after speaking with my doctor he advised that I don't use the product and promptly return it as it is not good to use herbal medicine with seizure medication. I returned their product in its original package, unopened the very next day with a delivery confirmation receipt. I promptly followed up to assure they received my letter and cancelled my order to which I was told they did and that it was cancelled on the 11th of Feb. And received a confirmation on cancellation. On Feb. 17th, my credit card was charged for $40.00 and you better believe I was on the phone in a heart beat only to hear their must be a mistake and that it was being forwarded to the refunds dept. Well that has now been over 2 weeks ago and still no return. I called again yesterday and was told that it was still in the returns dept however could speak with no one from this dept. It has been nothing but a run around and they know it was fraud. You told me it was cancelled and even gave me confirmation that it was on the 11th yet you charged me on the 17th, down right devious and I hope they look into this. I am going to be speaking to an attorney about all of this. This is not right. How can you claim something is cancelled and then charge someone. I know it wasn't a matter of the product because I took pictures of the product in the original packaging and me mailing it so they couldn't say it was opened. I am married to a police officer so I know to cover my bases and how this all works. I am fed up. I hope you investigate this as well. I know I am not alone its just that other people don't know their rights as a consumer and how these companies attempt to cover up.

Sincerely,

Shannon P

Company: FWM Laboratories
Country: USA
State: Florida
City: Hollywood

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