Perfumania
Sold me an empty bottle of perfume

Whilst working in the USA I bought a 100ml bottle of Dior Pure Poison perfume as a birthday present for my wife, when I got home to the UK I gift wrapped the box. On my wife’s birthday I gave her the box which she opened and was amazed then disappointed when we discovered that it contained an empty 50ml bottle, I wrote to Perfumania and asked for a replacement or a refund, the request was denied as they said that they could not accept a claim after 3 days, after several email conversations they offered $40 gift card or online voucher, which is of no use to me as I live in the UK and the postage costs would be more than the amount of the voucher they have offered me. So in effect what they are saying is that if you don’t open the goods to check that the contents are what you think you are buying before 3 days is up then you have on claim.

Company: Perfumania
Country: USA
Site: perfumania.com

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