Sun Tan City
Horrible customer service!

After being treated very rudely by the employee at the Cary, NC location, I called the corporate office on September 4. I had pre-paid a year and asked for a refund. I was told I would receive my refund in 7-10 days. I was asked for my debit card number and was told it would be deposited back into my account. I waited VERY patiently for 19 days then called again. I was told that there wasn't a supervisor available and left a message. No return call so I called back the next day and finally got to speak to a supervisor. She gave me her word that the money would be in my account no later than 9/27. Today is 9/30 and still no refund so I called again and was told that they had mailed a check on 9/27. I'm not holding my breath that it will show up.

Company: Sun Tan City
Country: USA

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