Leslies Pool Supplies
Pool cleaner supplies and water balance - Hayward Phantom

I went to Leslies on Douglas Road in Roseville asking for assistance in balancing water levels. The seasoned employee took my water sample and very cautiously conducted all of the appropriate tests. I am a social worker, so I am generally a little chatty. This worker did not speak during the testing. He would ask additional questions ie." Are you going through a lot of chlorie etc..." After he completed his test, still nt saying a word, he proceeded to walk directly to the chemical isle. He used his highlighter to show me the names of chemiclas that I needed and the recommended amount. After reviewing the needed chemicals, I decided to retun after payday.

I returned to another Leslies store on Greenback lane a week later, again bringing a water sample. The middle aged worker proceeded to go through the motions of testing the water, again not giving any feedback during the tests. He finished testing and went to the long list of chemicals that I needed. I declined purchasing any chemicals due to the big discrepency of the two reports. Now I am concerned about validity.

We also inquired about repairing parts to pur Phantom pool cleaner. When we purchased it, the employees really pushed it as an excellent cleaner. Now, since they no longer make this same model, every time we attmpt to do repairs, I feel that they Dis us. Who can afford to buy a cleaner every three years?

Company: Leslies Pool Supplies
Country: USA

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