Cost Cutters
Atrocious "customer service" & never going back!

Absolutely unimpressed! I saw a "stylist" for a color and cut. She messed up the color and it was all spotty and discolored. She attempted to fix it but made it worse. I attempted to have her fix it a few days later after she attempted to reassure me that "it looked ok." After my THIRD attempt, I was able to be seen. This consisted of me walking into the store, being "greeted" by two RUDE stylists, asked to come back and wait for OVER AN HOUR because they refused to do anything. I finally was able to be seen by the manager who fixed my hair, only to get home and realize he missed ANOTHER chunk of hair... So I went back... A FOURTH TIME! Absolutely rude, unqualified, and disrespectful!!! The entire time I was asking someone to help me the lady kept interrupting me to help other customers in the store. She also called me out on being upset and apparanetly it was funny!? You can count on it that I will spread the word that they are a terrible set of employees and that corporate needs to reflect on who they hire to represent the company!!!

Company: Cost Cutters
Country: USA

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