Groupon
Calendar Voucher Rejected on Expiry Date and Customer Blamed

I used this every now and than and it seemed okay. I wouldn't say I got great deals from it; equivalent deals are offered elsewhere but I found it convenient. One issue for a small voucher has decided it for me though. Voucher was for multiple online calendar purchases. Valid until 31.12.12. I spent two days putting the calendars together and went to redeem it on 31.12.12. Voucher didn't work. Emailed Groupon and expected issue to be resolved after new year. After getting in touch with them by email and phone, when I did talk to someone, they accused me of:
1. Not having enough time to do the calendars based on the time noted for attempted redemption, never mind the fact that you can only redeem after putting the calendars together. So basically blame the customer.
2. Emailing them with not enough time to resolve the issue. So the expiry date on the deals is not the real expiry date, it's the customers fault for thinking it is!
After telling me off for their own screw up, tells me it's expired so they can't do anything about it.
Would not let me talk either. Kept talking over me and telling me I was yelling when I wasn't. Classic service industry tactic to shift blame again to the customer. I've witnessed and been subjected to this to recognize it quickly.
At this point I thought they could not offer me anything that would make up for the two days wasted and the Groupon voucher.
Negative publicity is all that works for large organizations. So where ever I can, I will spread the word!

Company: Groupon
Country: USA

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