Kay Jewelers
Customer Service

Have been buying from Kays for 21 years and have spent thousands and thousands of dollars there.in the last couple years we've noticed the customer service has gone done. They used to give courtesy calls when your jewelry was repaired and ready for pick up. Not any more! Their excuse is "We don't have time because we have way too many repairs". Well if that is true, what does that say about their jewelry, that they have way too many repairs! And the last several times we've gone in for our jewelry to be inspected there have always been 2-3 people standing behind the counter, busy talking. When I took our jewelry in (which consists of about 12 pieces of jewelry) the end of Nov, I set every on the counter - the lady didn't even offer a little tray, like they have in the past. Then she walked away from it. This floored me as I have a Leo diamond ring worth a lot of money, along with a few more thousands of dollars worth of jewelry that she expected me to just walk away from. I got her attention and asked what she was going to do. She informed me that she was finished with me and I could leave, I told her I would not be leaving until she had my jewelry in her hands! We have complained non stop about the lack of customer service there and it has only gotten worse, not better. I placed a call to headquarters today and was informed that I have to deal with the manager at that store because every store has their own procedures and ways to handle things. Really? We will not be spending another dime at any Kays! My husband's ring has been sitting in their store since Dec 18th - due to the holidays and family coming in from out of state, we forgot about it. That is when a phone call would be nice! They used to call and leave a message that your jewelry was back and ready for pick up. But now days, they just don't have time for that. Disappointed!!! Oh well, there are many other jewelry stores that I'm sure will appreciate our business! (and that's alot considering I love diamonds! Lol)

Company: Kay Jewelers
Country: USA
State: Kansas
City: Overland Park

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