Petco
Bad Product - customer service / animal healthPet

On Dec 6th I purchased a 20 lb bag of Tiel Supreme Bird Seed for my pet birds. A week later when I opened it - I noticed it was full of debris (webs and other droppings, etc.) Absolutely nothing that I could feed to my birds; I threw it out to the outside birds (didn't even want it in my house). I did fill a baggie with some of it. Tonight I had to go to get more seed and saw the manager (John) and told him about this, showed him my receipt and the baggie with the junk. He acted like he could care less - and where I did not demand a refund; he sure didn't offer anything - not even sympathy! I work in retail and so I know how things can and should be done. I am very disappointed with your customer service and will be looking for a new place to purchase my pet supplies.

Company: Petco
Country: USA

  <     >