Petsmart
Grooming

I stopped in PetSmart to pick up some dog treats and while there decided to have my Peke's back nails clipped. 3 years ago he had spinal cord surgery to correct a disk herniation in his lower back. As a result, he has lost the ability to walk unassisted. He is not in any pain and pulls himself around using his front 2 legs quite well. He does wear a harness over his back legs so that I can hold his back legs up and he walks with his front legs. Since he does not naturally wear down the nails on his back legs. The nails grow unevenly. He had 2 or 3 nails I wanted clipped. They asked for his rabies certificate which I retrieved out of the car. When I returned, they asked "can't this dog walk?" When I said no, they said they would not cut his nails as they cannot accept any dog that cannot walk. They wouldn't want to "take him in the back and cause him any more pain". When I told him that was ridiculous, they said it was corporate policy. They made no attempt to placate me, call a manager (indeed the assistant mgr. Was one of the 4 people standing in the grooming salon with nothing to do) or even apologize or an idiotic rule... If it even is truly a corporate rule. Never again. DO NOT TAkKE YOUR DOGS TO PETSMART TO BE GROOMED! They obviously do not know what they are doing.

Company: Petsmart
Country: USA
State: New York
City: Cheektowaga

  <     >