Pet Smart Grooming
Horrible customer service

My partner and that I had obtained our Yorkie to PetSmart for brushing more than 1 year-ago and obtained HORRIBLE support. The grooming was terrible (tips about ears unevenly cut, smooth hair cut too-short, peak was uneven, t/large portions of hair lacking, and his inner-ear hair wasn't picked because it must have been). And of course, whenever we slipped him down, we were informed to depart in the place of remaining to look at, since it might be also unsettling to him. I will comprehend pets get nervous under brushing problems, but why possess a grooming division with glass surfaces?!?!?! Where everybody within the shop may view him, except us?!?!?!? Annually has handed, and we thought I would provide them with yet another attempt, once we are eager to have him groomed before we keep for holiday. So today we ceased within the PetSmart in Hiram, GA to ask about a scheduled appointment for this week, and we were rudely informed we'd been "red-boxed" plus they were declining support to us!!! Exactly what a laugh..."Reddish-Boxed", clearly some absurd phrase PetSmart professionals came up with-in order to minimize and offend their clients. They certainly were those who all messed up our puppyis hair! We were totally insulted AND CERTAINLY WILL NEVER STORE THERE AGAIN! It had been truly the many absurd point we'd heard of... Declining support to some 10 pound safe puppy, simply because THEY screwed-up last period! I guess they believe they've some kind of "monopoly" about the petstore business, but steps similar to this will certainly be the finish of PetSmart

You will find lots of additional pet shops available, and wish all you owners who're scanning this may consider buying elsewhere. I am sure you'd dislike to discover you'd been "Red-Boxed" also!!!

Company: Pet Smart Grooming
Country: USA

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