Wal-Mart
Online order delayed three weeks and long in-store pickup wait

I just wanted to say that I am extremely unhappy with Walmart online. I've been waiting for at least three weeks for my purchases. The only reason I even decided to order things from their online store was because half of the items listed online were not even in the stores! Why is that? Does that make any sense?

They charge shipping on top of your state tax. Why is it my fault that you do not have the items in your store??? I have tried to be patient but it's hard when you are trying to set up your nursery and none of your furniture is in yet! I bought everything I could from your stores (with no help from your employees but I've grown accustomed to the rude people that they hire) The one good thing is the site to store. That is a great thing to have but please work on the delivery time as well. They mentioned it could take up to three weeks and on one of my purchases it didn't, the other I waited the full three weeks and even gave them up to the last minute to say Hey! Your stuff is here... But no, I had to write in and ask them, do they know where my stuff is... Then my husband went to the store and had to wait for the again incompetent employees and wait 30 minutes to get something that was already paid for! Already in stock item. That to me just does not make any sense. I LOVE shopping online, I have had wonderful results from Amazon to Kay's Jewelers and Overstock. Please take a note from their guidelines! Please...

Thank you.
Denise
Rowlett, TX

Company: Wal-Mart
Country: USA

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