South Coast Winery Resort and Spa
Winery, Hotel & Space

The Management is apathetic to theft on property!!!
My lap top and ipad were stolen out of my room during my visit. The items were concealed in my suitcase.
The management was completely uncooperative and apathetic. They claimed that this has
never happened before, and referred to this as a run-of-the-mill "lost and found" incident.
The GM did not call me or apologize. I had to reach out to them to inquire into the process of making a claim with their insurance company.
I was not compensated whatsoever for my terrible experience.
I cannot believe the way I have been treated. Clearly, customer service is not high on their list.
I will never stay here again, nor recommend that any of my family or friends, or even STRANGERS stay here.
I am utterly disgusted by this entire ordeal.

Company: South Coast Winery Resort and Spa
Country: USA
Address: 34843 Rancho California Rd., Temecula, CA 92591
Site: wineresort.com

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