Outer Banks Blue Vacation Rentals
Vacation Nightmare sweating with no A/C

Booking the property was the only part of the process that was positive for me. I felt the rental company truly cared about making my vacation a great one and that they would be providing awesome customer service from start to finish. (Boy was I wrong!) I must say, I was a bit disappointed when I arrived at the home and there was not even a welcome letter from the agency. I'm used to getting welcome envelopes from other agencies!

There was a moldy coffee filter in the machine when we arrived which indicates a lack of professionalism on the part of the cleaning crew. I felt the cleaning of the property was substandard. More importantly, the lack of care and inspection of the property itself by Outer Banks Blue is a shame. I signed a contract for almost $4000 on a place I had no way of viewing beforehand and come to find out upon arrival that the a/c unit was completely broken and in disrepair prior to our vacation time!

The owners should have immediately given the okay for the repair of the a/c unit. The rental week was Saturday to Saturday, a new central a/c unit wasn't being put in until Friday.

My guests and I left the property a day early because we had such a nightmarish ordeal with both the property and rental agency. I was told that a new a/c unit would be installed Monday night or at absolute latest Tuesday morning. The a/c unit was not being installed until Friday around noon. We suffered through 3 nights of sweating without a/c, 2 nights trying to sleep in what sounded like a boiler room and a night where it sounded like we were in a wind tunnel. Only 2 of 4 bedrooms on the lower level were capable of window a/c units. Note: I didn't sign a contract for a rental with window units either.

After calling the rental manage on 3 occasions I received a callback 12/13 days after my first call!
Sadly, I missed the call and found out from a message the owners would be reimbursing me a measly $400 for my nightmare! This isnt satisfactory and where is Outer Banks Blue portion of a refund to me for their total lack of professionalism throughout? I don't feel like arguing with this company anymore because I'm certain they dont care at all about making up for what my family and I went through. I'm still shocked! BEWARE to anyone who is thinking of using this company for their vacation!

The one good thing I can say is that the home had a wonderful view but even that couldn't make up for everything I went through!

Furthermore, The above is the actual review I submitted to FlipKey through an email invitation link from Outer Banks Blue. FlipKey has removed my review after someone from the rental agency protested my review and the only explanation Im given from FlipKey is that my review violates their terms and conditions.

Company: Outer Banks Blue Vacation Rentals
Country: USA
State: North Carolina
City: Kitty Hawk
Address: 3852 North Croatan Highway Kitty Hawk NC 27949
Site: outerbanksblue.com

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