CheapOair.com
Charged twice and worst customer service ever - cheapoair.com

DO NOT make the mistake of booking with them!!!

My husband and I bought airline tickets and were charged TWICE:

1st charge) Airline in the amount of the tickets (totall less 1,540.00)
2nd charge) Agent booking fee? (Less 1,490)

TOTAL over 3k in charges.

What did I do about it? Immediately called my credit card company who in turn called them but was UNABLE to reach the merchant???

I then called their 800 # (1800-525-0400) provided on my itinerary. First number said "this phone number is not accepting calls at this time."

My second try was another number (1866-636-9088):

First operator hung up after asking my booking number (I was on hold for 15 mins)

Second operator " I am not in charge of this I will transfer you to billng."

Third operator (aka billing dept) " hung up on me after I explained the situation)

Fourth attempt: called and like went fast busy

Fifth attempt: called and phone rang for about a minute until the call was never picked up and went blank

Sixth attempt: Called and rang for a while then went to what sounded like a cell phone " This phone number is not accepting calls at this time."

Are you kidding me?!

I never gave up and in between I called the airline to notify of possible fraud.

SEVENTH or EIGHT ATTEMPT, (lost count after so many tries):

Operator ANSWERS!!!: Name was Julius and he was pleasant. I asked for a supervisory right away. Put me on hold for 23 minutes and came back with a supervisor named Aiden. Sounds like am offshore call center.

Aiden looks at the charges and politely explains: " oh yes yes, those charges are pending and we will credit you within 49 hours."

WHAT?!!! You mean to tell me that if you purchase a ticket with cheap o air they will double charge you with NO WARNING?!

Answer is YES so DONT DO IT

Bottom line:

CALL THE AIRLINE AND BOOK DIRECTLY and avoid all extra charges and fee's

They LIE LIE LIE and charge you more and when you call them they don't answer...

I smell class action law suit here!!!

Company: CheapOair.com
Country: USA

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