Splendia.com & The Library Hotel
Deceptive Advertising on Cancellation policies

I do want to reveal the horrible encounter I'm having with Splendia.com and also the Collection Resort in Koh Samui

Personally I think I'm the target of Splendiais Baitandswitch plan and deceptive business methods. I arranged a visit with my spouse in the Collection resort in Thailand. There have been 2 areas outlined, collection and business. They express on the webpage-NR price as well as in parenthesis low -refundable, nevertheless under their Termination policies & Costs.

It's clearly explained totally free until a particular day.

Cancellation policies & costs

Totally free until 18-Mar-12 (14h)

From 18-Mar-12 (14h) to 21-Mar-12 (14h): 1st night

Noshow, from 21-Mar-12:1st night

Proceed-show: 100% of the sum total reservation (pertains to 'early starting' when visitors remain atleast 1 night).

The cancellation policy is utilized on the basis of the resortis local time (GMT 7).

After I visited stop before the times outlined and unlike the reported guidelines of the web page I had been informed it had been difficult since after I settled I obtained a this wasn't refundable. This really is immediate clash of Splendiais mentioned plan on the site TOTALLY FREE - before one gives.

It's an entire baitandswitch, fraud and fraud. I talked to 1 of the brokers in Italy and he or she actually accepted it had been complicated.

Complicated isn't a reason for deceiving or baitandswitch. I've set issues for fraudelent marketing using the FTC in addition to the Governors office of consumer-protection in California.

Company: Splendia.com & The Library Hotel
Country: USA
State: Florida
City: Tamarac

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