United Airlines
Discriminated and Threatened

I was terribly discriminated and threatened by United flight attendant Dustin on flight UA3507 (from Chicago to Omaha) on February 9.

I requested a cup of OJ and a cup of water when drinks were served. Dustin refused to offer me water. Below are the ridiculous lies that he gave to me: *He said that he can only serve one drink per customer at the first round, so he could only offer OJ but not water; a few minutes later after 1st round beverage serving, he told me that he could not serve water because the plane was ready for landing, but he and another flight attendant had two serving rounds afterwards; then he said that he ran out of coke (I requested coke to replace water after repeated refusal) and later gave me an opened coke and claimed that another customer did not want it, so he could give it to me. Then he asked me to remove the napkin from my used cup so he could pour the coke. I was simply stunned and speechless! How could he possibly treat a customer like that!

I was also terribly threatened by Dustin who told me that he would send me to authorities after landing, after I pushed the service button twice, asking for water.

I flew quiet often on business and pleasure, and this is absolutely unheard of, the worst, horrible, harassing, and discriminated experience of my whole life! I did not argue with him on the flight, as I did not want to disturb other customers. However, I am writing to formally complain now so similar cases would not happen to other flying customers, request removal of Dustin from his duty in air, and request a full refund!

Regards, Yuan Meng

Company: United Airlines
Country: USA
Address: PO Box 66100 Chicago IL 60666
Phone: 8772281327
Site: united.com

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