Agoda
Deceptive Business Practices and Inadequate Response to Complaint

Doctor's overview of Agoda

Watch Out For Misleading and Deceptive Demonstration of Scheduling Guidelines on Agodais Site

1

Published on Jan 20

Jdr

Reviews: 1

Pros: Very Little

Negatives: Dishonest Business Methods and Shamefully Insufficient Reaction To Client Criticism

General: I'm an extremely regular visitor, that has just utilized Agoda a number of occasions. Reserved a prepaid five-night remain in a Hongkong resort lately to get a journey later this season. As Agoda offered the area options and prices on the website, what 'FREE TERMINATION' in vibrant green characters seems through the page, along side 'you should not fear if your ideas change'. Obviously I had been a little surprised to understand when I needed to alter subsequently stop the journey this purchase was totally non refundable under any conditions. Because it works out, just PARTICULAR space types are actually cancellable, ot all space types. I directed this out to Agoda in a following e-mail conversation and described that 'an acceptable individual' might quickly translate the clear presence of all the capability to stop vocabulary and total lack of nonrefundable vocabulary encompassing the areas which are nonrefundable reaches the absolute minimum fake and deceptive, and perhaps illegal.

Following A number of emails backwards and forwards, they essentially stated 'tough-luck, you're crammed and really should've see the fine-print' more carefully before purchase. They're proper, disgrace on me for not doing this. But larger disgrace on Agoda for bad organization methods and this kind of arrogant reaction to a person problem. Like a display of great religion, I actually arranged another space to get a diverse journey while we were returning and forth to supply proof that I'm a possibly great client, who moves 100-150 day each year. Unfortunately, this dropped on deaf ears and that I felt forced to review in a public community to allow the traveling community learn about this. Ultimately, they shed since I wont use subsequently for that $20,000 each yearapproximately I invest in resorts, and undoubtedly any missing business-as a direct result this posting.

Agoda isn't recommended by jd

Company: Agoda
Country: USA
Site: agoda.com

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