Cheapoair
Promised refund, but denied later Internet

Please read if you are planning to purchase a ticket fromCheapoair. You might thank me later. I took a trip to the Philippines in early 2011. Originally, I purchased a round-trip ticket for about $1,000. My connecting flight was missed in SanFrancisco (my fault). The airlinesinstructed me to work it out with the agency which sold me the ticket in thefirst place, Cheapoair. They told me I could take another flight out in twodays (the earliest) and could have the difference in my ticket refunded to me. However, they told me I would have to pay for another round-trip ticket upfront (about $1,600). Later, the AIRLINES were going to refund my money, they toldme. They also said it would take about two months to get my refund. After spending two days in San Francisco, Icaught the scheduled flight and finished my trip. After two months, I contacted both the airlines andCheapoair to see where my refund was. Below are three emails received from Cheapoair. This does not include the phone conversationand my attempts to connect via their website. 1) If I am not entitled to a refund, I should have been toldthat before purchasing another ticket. 2) If I was sold a ticket and informed incorrectly, mostreputable companies would eat the cost and refund the money anyway, especiallysince an authorized representative PROMISED via phone AND email. 3) ALL reputable companies would communicate quickly toresolve an issue relating to their services. Cheapoair rates VERY POORLY in this regard. They ignore your communication often (unlessyou are purchasing from them). If I would have known that it would cost me $2,600 to takemy trip, I would have made other plans! Please read below if you plan to purchase formCheapoair! - Forwarded message - From: Date: Wed, Apr 27 at 3:00 PM Subject: Cancellation and refund booking # 701xxxx To: xxxxxx@gmail.com Hi, As per our conversation over the phone, We have canceledyour booking 7015097 with a $350.00 cancellation fee. Your refund amountis $900.00, kindly allow 1 2 billing cycles for the refund to reflecton your account. This is the time frame the airline takes to processthe refund. Please note that $200.00 will be charged upfront on yourcredit card and the remaining $150.00 will be deducted from your creditamount with the airline Thanks & Regards Max Customer Service Executive CheapOair 213 West 35th Street Suite # 1301 New York, NY 10001 Toll Free: (866) 636 9088 PHONE: (212) 478 0335 FAX: (646) 216 9114 From: "billing@cheapoair.com" Date: September 22 1:40: 23 PM PDT To: xxxxxx@gmail.com Subject: [#29xxxx]: Cancellation and refund booking #701xxxx Reply-To: billing@cheapoair.com Dear xxxxxxx, Thank you for contacting us at CheapOAir.com in regards toyour booking # 701xxxx. First let me apologize for the confusion that thiscancellation may have caused you. While this ticket is normally non refundablesince a segment of the ticket was used, I have gone ahead and submitted arequest be processed for the unused portion of your ticket. As long as this isapproved you will receive an email with the amount of your refund at the timeit is processed. If you have any further questions or concerns please feelfree to contact us again. Regards, Billing Department From: "billing@cheapoair.com" Date: October 6 7:37: 57 AM PDT To: xxxxxx@gmail.com Cc: kade@fareportal.com Subject: [#95xxx]: Booking # 701xxxx Reply-To: billing@cheapoair.com Dear xxxxxx, Thank you for contacting the Billing Department; weapologize for the delayed response. We have been in contact with the airlineson several occasions in an effort to get this matter resolved.in order for usto process a refund on your behalf, all of the flight segments must be open. United Airlines has collected their payment for the first segment of yourflights; and that segment is now showing used. Due to this we are unable toprocess the refund. Unfortunately there is nothing more that we can do on ourend, as Asiana Airlines is unable to re-open the flight segment. Please followup with the Airline if you would like to pursue the refund further. Wesincerely regret that we were unable to provide you with a better outcome. Kind Regards, Ms. Miriam Billing Department 212-634-4082

Company: Cheapoair
Country: USA
Site: cheapoair.com

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