Expedia
Poor Customer Serive

I named the 1-800 number for Expedia to check on about arranging a visit to Cancun that I noticed online. The cost online stated 50% off. The broker explained when I needed to guide at that cost I ought to do it to ensure that I really could secure within the great pricing. I informed her used to donot have all 10 individuals in my own events complete titles (as seems on passport) and birthdays. She explained it'd need to be precise or might avoid the seats. I informed her I really could get them on my additional telephone if she might be individual and delay on-hold while I required a few them. She generously decided to maintain while I named. Long story short after over a time we get all 10 individuals outlined and anything covered on areas, just how many per space, price etc. She subsequently requires my creditcardnumber. She informs me she's to place me on the short store to verify the charge card. She subsequently returns about the point to inform me it's established as well as in the center of speaking we're disconnected. I keep imagining she'll contact me back because she's my telephone number and email address - nothing! And so I call-back and am first informed they cannot find any info on me and so I request to talk to a boss. I am subsequently informed that she did discover my itenerary however it hadn't been booked however and also the offer I got has become off (five minutes after I nearly had it reserved) I informed her that did not seem sensible. I did so appear online while speaking with her also it was not turning up anymore. Then I ask what wouldn't it charge additional after which she explained they did not have sufficient areas at that resort. Then amazingly we get disconnected aswell without any call-back. Really annoying experience!

Company: Expedia
Country: USA
State: Texas

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