Klm
Scam technique performed by KLM online ticket purchasing website

I am claiming that KLM is conducting a scamming technique on their reservation website, portraying convenient flight segments which afterwards are modified by the computer without a proper notification/warning to the customer.

A reservation was made on-line at KLM.com on December 19 for a flight schedule to depart Atlanta on June 3rd 2011. The website presented me with a number of choices and, since I am travelling with my wife and daughter, I selected the following segments which gave me the shortest available total flight time: KL0622, ATL-AMS, 22:25-12:50, 6/3 KL2701, AMS-OTP, 14:15-18:05, 6/4.

KLM's computer, upon submitting my final selection and authorizing the credit card charge, however, has changed my second segment chosen, without my knowledge, and gave me: KL1379, AMS-OTP, 20:20 - 00:00, 6/4.

For the flight received I would have had to wait in Amsterdam 7h30' instead of 1h25' as I originally ordered.

Company: Klm
Country: USA
Site: klm.com

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