Sunset Group aka Club Lagoon
Sunset Group, Club Lagoon WHO IS AFRAID OF THE BIG BAD WOLF! Cancun

If you have come this far, you must read the rest!

My wife and I purchased a Timeshare/Vacation package on Friday, December 10. We attended a seminar and were shown around the resort, the spa, restaurants, pools and floor plans. We were escorted to a room where pen was put to paper and the sales presentation began. After being pitched to for over four hours, we put a $4,270.74 down payment on a Timeshare/Vacation package at Sunset Group/Equestrian Center Club. Timeshare/Vacation package total is $9,395. Since we have returned home on Monday, December 13 and looking over our budget and bills we have decided that we did not make the correct decision when we purchased a Timeshare/Vacation package at Sunset Group/Equestrian Center Club. We feel we were subjected to a very high-pressure sale.

On Tuesday, December 14, via phone conversation, we spoke with our appointed Sunset Group Legal Officer, Mrs. Adriana Lecuona, and she told us if we wanted to cancel our Timeshare/Vacation package we would need to send a cancellation letter, via email, and she would start the cancellation procedures. Once off the phone we emailed Mrs. Lecuona and no action was taken or a reply to our emails. On Wednesday, December 15 we spoke with Mrs. Leucona again and asked her if she had received my cancellation letter and she replied "You need to send your cancellation letter certified mail. We told her just the day before she told us to send via email and Mrs. Leucona stated she never told us to send via email but certified mail. She stated, since we have done some research and have contacted PROFECO we needed to abide by PROFECO cancellation rules. She told us to send the cancellation letter to the address on her business card and send it to Equestrian Center Club. Once off the phone with Mrs. Lecuona, my wife and I mailed our cancellation letter via registered mail. While at the post office we were told that certified mail cannot be sent/mailed to Mexico.

Our inclination was to think about the offer, contact our credit union and do further research on this potential purchase. We didnt have convenient internet access for research or US phone access to contact our credit union for advisement. We were told that we had to make a decision as we would not be able to execute the contract at a later date without travelling back to Mexico to sign the necessary paperwork. We were also on vacation and feel that we were not in a position to make a sound financial decision such as a Timeshare/Vacation package purchase. My wife and I are young and are enjoying our lives together as a married couple. We look forward to the decades we have together in the future. We try to make decisions that best interest us, our families and future generations. Many of these decisions are financially-based. After giving it much thought, we have agreed that purchasing a Timeshare/Vacation package at Sunset Group/Equestrian Center Club was not the correct decision for us. We have never experienced a resort vacation and both feel that we were taken advantage of in a very high pressure Timeshare/Vacation package sales presentation. Despite being convinced otherwise, we do not have the disposable income nor the inclination to frivolously pay for a Timeshare/Vacation Package. We wish we did, but were regular people; we have a mortgage, student loans, child in college and regular recurring bills that take precedence. We both do not want to look back at our vacation in Cancun Mexico and our stay at the wonderful Sunset Group/Equestrian Center Club resort in a negative light so it is here that I ask to have cancelled contract number 31-15-466 for one Timeshare/Vacation package at Sunset Group/Equestrian Center Club.

My wife and I are trying to cancel this Timeshare/Vacation package in a timely fashion and send all the appropriate documentation before our 5 business days of rescind has expired. We were told by our Sales rep (Angelica) and Mrs Lecuona that we had 5 business days to cancel our Timeshare/Vacation package. Furthermore, Mrs Lecuona stated Mexico business days are Monday through Friday.

Dont do it! Reconsider! Read my story!

Company: Sunset Group aka Club Lagoon
Country: USA
Address: Blvd. Kukulcan K. m
Phone: 529988814500
Site: sunset.com

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