Expedia
Horrible customer service, bordering on fraud

I arranged an area to get a buddy in a resort through Expedia; nevertheless, when he came, the resort was not able to discover any report of the scheduling. They charged him to get a space, although I'd previously settled. I wrote to Expedia to obtain a reimbursement, simply to be informed that I'd need to contact to set up one — despite the fact that the info I presented within the telephone was exactly the same info when I wrote in my own email — the schedule quantity and also the reserved resort. I invested over an hour or so about the telephone using the customer support brokers — actually, I'd to describe my situation twice since I had been disconnected the very first time. The time was invested primarly on hold (kept hostage towards the dreadful jingle that promotes the organization) as the brokers "examined" using the resort and moved me backwards and forwards among themselves — a I'm certain they utilize to prevent reimbursement demands, since I have had previously voiced using the resort supervisor about the telephone and could determine that there is no report of the reservation within 2 units, not the time I had been continued store. Additionally, the resort supervisor described that the missing scheduling occurs often with tourists who guide their areas through Expedia. Probably the most unsettling thing about my encounter is the fact that my buddy was just around for 3 times, and that I invested a day bargaining with Expedia about funds and refunds — without actually getting something thus municipal as actually an apology — moreover, I've up to now observed no indication of the reimbursement really showing in my own banking account. I anticipated definitely better support from the well known vacation website like Expedia.

Company: Expedia
Country: USA

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