Continental Airlines
Continental airlines customer service - customer service

On April 14 I bought a package deal (flight and hotel) from Orbitz.com. Due to the CDC and US government warnings I contacted Orbitz on 4/30/09 to cancel and ask for refund. Orbitz promptly refunded my hotel money and told me Continental was not giving refunds. I contacted Continental on 4/30/09 at 7:35pm and they refused to give a refund but offered to give me a credit for less than half my money spent if I used it within a year. I asked to speak with a manager and a fellow named "Tony" told me my money would not be refunded and the CDC was "just a recommendation" and "they have a vaccine now" for the swine flu. I informed him he was an idiot and I was following the recommendation of the CDC instead of "Tony" of continental. I asked for his identifying number and he told me it was "SB" and that he could not help me. I informed him I had a pacemaker and was not going to ignore the governments recommendations. I feel that Continental is wrongly using this disaster to profit (keeping money for services not given or giving fraction of money within a year). I an likely not able to take a vacation within the year. I would like all my money refunded minus a service fee. No US business should profit off of this disaster.

Company: Continental Airlines
Country: USA

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