Northwest Airlines
Customer Service at the Customer Service Line

We called NWA's customer care department and spoke with Joseph (who would not provide any additional information such as his last name or employee number). He was extremely rude and did not address our concerns. We will be writing to NWA filing a complaint. It's ironic that a representative at the customer care line is not trained in how to provide adequate customer service.

Company: Northwest Airlines
Country: USA

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